Refunds

Refund Policy

Last updated 21 September 2026

Short version: the mentorship is a 12-month commitment, and payments you have made are not refundable. Here is the detail, and what the Australian Consumer Law still guarantees you regardless.

Who this applies to

This policy covers The Simplified Sparky Mentorship and any other program, course or digital product sold by Tradieology Pty Ltd (ABN 85 650 036 034), trading as Simplified Sparky ("we", "us"). It sits alongside the Terms of Trade you agree to when you pay. If the two ever conflict, the Terms of Trade win.

The 12-month commitment

Membership runs for 12 months, whether you pay in full up front or on the monthly plan. The monthly plan is a payment arrangement for the same 12-month membership, not a month-to-month subscription. Starting the monthly plan means committing to all 12 payments.

No change-of-mind refunds

Because places are limited and we plan the year around who is in the room, we don't offer refunds for change of mind, for not using the mentorship, for getting busy, or for stopping part-way through. Stopping the monthly plan early does not cancel the remaining payments.

We are upfront about this before you pay, on the offer page and in the Terms of Trade. If you are not sure the mentorship is right for you, ask us before you join. We would rather lose a sale than have the wrong person in the group.

Your rights under the Australian Consumer Law

Nothing in this policy removes the guarantees you have under the Australian Consumer Law that cannot be excluded. Our services come with guarantees that they will be provided with due care and skill, be fit for the purpose you told us about, and be delivered within a reasonable time.

If we seriously fail to meet those guarantees, you may be entitled to a remedy, which could include a refund of part or all of what you have paid. If there is a minor problem, we will fix it. If the problem is major and can't be fixed, you can cancel and be refunded the unused portion of your membership.

Not achieving a particular business result is not a failure of the service. The mentorship gives you the systems, coaching and community. Results depend on what you do with them.

If we end your membership

We may end a membership without refund where a member is abusive to other members, shares members-only material outside the mentorship, or seriously breaches the Terms of Trade or our Acceptable Use Policy.

If we cancel or can't deliver

If we cancel the mentorship or can't deliver it for a reason that is our fault, we will refund the unused portion of what you have paid, calculated pro rata over the 12-month term.

Failed and missed payments

If a monthly payment fails we will retry it and let you know. Access may be paused until it is brought up to date. Missed payments remain owing.

How to raise a problem

Contact us through the contact page, or reply to any email we have sent you, with your name, when you joined and what has gone wrong. We will reply within 5 business days and try to sort it out directly. Refunds, where they are due, are paid to the same card or account you paid from, usually within 10 business days.

Chargebacks

Please talk to us before raising a chargeback with your bank. A chargeback for an amount you agreed to pay under the Terms of Trade will be disputed, and the amount stays owing.